Unfortunately due to factors outside of our control we will be removing the video capture facility on the portal within the next 2 months. The provider of this service is withdrawing it and unfortunately we have not been able to find a suitable equivalent which can be integrated into our portal.
I am aware that some customers have found this facility very useful when explaining the symptoms of issues to support and I apologise for the inconvenience that this change may cause you.
If you do want to look for non-integrated alternatives there are free video capture tools available to download: you may like to investigate Jing or Problem Steps Recorder for example. If you attach the video to the support case the support team will be very happy to review this. For larger videos please host the video first and post the support teams a link.
Kind regards
Karen